Support

For a formula or data issue

• Include the formula and a small made-up example that reproduces the issue.
• Include country, subdivision, year, spreadsheet timezone and the exact error text.
• Include the output of HF_VERSION(). Remove licence keys, transaction IDs and personal sheet data from public reports.
• For a calendar correction, identify the published calendar and the date in question. Confirmed errors are scheduled for correction within 7 days of confirmation.

Common answers

• Pro depends on the spreadsheet owner. A paid editor does not upgrade a Free owner’s file.
• Recalculate Holiday Formulas refreshes data and licence status and re-executes formula cells.
• A “Calendar … not yet published” error means the source is incomplete; Pro cannot remove it.
• A third seat activation requires releasing an existing seat through recovery using the Paddle receipt’s transaction ID.

Purchases and recovery

Paddle is the merchant of record. Keep the receipt: its transaction ID is used to recover the licence key and release seats. At launch, activation and recovery will be provided on holidayformulas.com at /activate and /recover. These services are not active in this static preparation site.

See refunds, pricing and the data guide.